Returns & Exchanges
At Luno, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your fit isn't perfect, we are here to help you find the right style or process a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items with original tags attached and secure the prepaid shipping label provided via email to the outside of the box.
Drop Off Your Shipment
Take your package to any authorized carrier drop-off location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse team inspects your returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing